Return & Refund Policy

Thank you for shopping with us. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if the following conditions are met:

• The return request is made within 30 days of receiving your order.
• The item is unused, unworn, and in its original condition.
• The product is returned in its original packaging with all tags, accessories, manuals, and invoices.
• The product is not listed as a non-returnable item.

Non-Returnable Items

The following products cannot be returned:

• Gift cards
• Personal care or hygiene products that have been opened
• Customized or personalized products
• Downloadable digital products
• Products marked as "Final Sale"

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery. Please include your order number and photos of the product and packaging to help us process your request quickly.

How to Return an Item

1. Contact our customer support team with your order details.
2. Wait for return authorization and shipping instructions.
3. Securely pack the item in its original packaging.
4. Ship the package using the recommended courier.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days.
• The refund will be issued to your original payment method.
• Processing times may vary depending on your payment provider or bank.

Exchange Policy

We only replace items if they are defective, damaged, or received in error. If you require an exchange, please contact our customer support team.

Return Shipping

• If the return is due to our error, we will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for return shipping charges unless otherwise stated.

Late or Missing Refunds

If you haven't received your refund after the expected processing period:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank, as processing times may vary.

Order Cancellation

Orders may be cancelled before they have been shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through the Contact Us page.